Mgr Release of Information​/Health Info Mgmt

Location Detail: 9 Farm Springs Rd Farmington (10566)

Work where every moment matters.

Every day, more than 40,000 Hartford Health Care colleagues come to work with one thing in common:
Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.

With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Oversees newly centralized system-wide Release of Information (ROI) processes within the Health Information Management (HIM) Department, ensuring they adhere to HIPAA and other regulations. Serves as key internal and external contact for ongoing regulatory and payer medical record audits. Provides oversight for designated regulatory audit activity throughout HHC HIM. Oversees and monitor payment protocol through Bank of America (BOA) lock box/Cash Pro, to process payments for record copies.

Ensures team provides quality and timely customer service.

• Demonstrates the ability to interpret and adhere to established policies and procedures related to HIPAA and adheres to all applicable HIM Departmental policies. Ensure compliance with Joint Commission/State/Federal and other regulatory agencies regarding health information.
• Monitor - Special requestor, which are top priority and time sensitive;
  Centers for Medicare & Medicaid Services (CMS) Recovery Audit Contractor (RAC), Executive Health Resources (EHR), appeals and legal requestor(s), National Government Service (NGS), Livanta and Legal request are process timely. Ensures prompt completion and retrieval of medical records. Reference HIM ROI BOA lockbox 419394 report to monitor payment transactions.
• Communicates – Provides performance feedback, orientation and training for new employees and evaluations to ROI Specialist. Manage workflow among employees to ensure maximum productivity and quality standards are met. Prioritized work to ensure completion of ROI function. Performs quality Assurance monitoring of work performance for ROI Specialists. Conducts team meetings to promote team engagement. Provides direction and oversight to subordinates. Participates in staff recruitment, hiring and department orientation.
• Education – Participates in professional development activities, including keeping current with trends and best practices in health information management, updating HIM policies and procedures, personal leadership and management development. Develop and maintain strong working relationships with leadership in order to represent HIM in department and committee meeting as required. Provide guidance to hospital staff, when appropriate.
• Promotes change management within a fast-paced environment, shares resources most cost-effectively and continually strives to improve the quality and productivity of the Release of Information Unit.
• Performs QA review of the correspondence tracker (Cobius), monitor, reconcile and trend activity and develop both strategic and tactical. Update financials in Cobius. Provides ongoing communication and education in record compliance opportunities and performance improvement methodologies to staff, physicians and hospital employees. Serve as subject matter expert for Cobius software tracking database and liaison with vendor contact; train and monitor use.
  
  Collaborate with providers and clinician to complete patient Amendments.
• Perform other duties and responsibilities as directed by leadership

This Job Reports To (Job Title): HC Sr. HIM Operations Manager (Nadine Daring)

# Workers Responsible For:

• # Direct Reports: 12
• # In-Direct Reports: 5

• Internal
• Monitor key performance indicators (KPIs) and work with managers to adjust operations accordingly to meet objectives
• Collaborate with HIM Management Team to ensure medical record denials associated with record released is minimized.
• HHC Compliance/Privacy
• HHC Revenue Cycle & Finance Department

• External
• Cobius System vendor – support contact
• State & Federal auditors Performance Recovery & National Government Services (NGS)
• BOA lockbox software
• Portals to transmit patient records (PHI)

• Minimum:
  Associate degree in Health Information Management or Technology.
• Preferred:
  Baccalaureate Degree in Health Information Management.

• Minimum: 1-2 years management experience in a Health Care setting. Knowledge of release of information regulations, both Federal and State.
• Preferred:
  State, federal regulations and laws regarding regulatory audits. Health Information Management and Release of…