Ophthalmology Technician - Farmington

Ophthalmology Technician - Farmington/Glastonbury - Full Time

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Works directly with patients, parents and doctors and strives for 100% patient satisfaction and positive outcomes in all cases. An Ophthalmology Technician is the first clinician to service the patient prior to seeing the physician. Responsible for testing eye function of the patients in preparation for the appointment with the practicing physician. Directs the flow of activities throughout the patient’s visit.

Ability to remain calm under pressure and ability to calm others during stressful situations, especially young children. The Ophthalmology Technician will work within the scope of practice guidelines of the American Ophthalmology Association and the Connecticut Department of Public Health.

• Obtaining chief complaint, HPI, past medical/surgical history, family history, social history, medications & allergies.
• Testing eye functions, looking for abnormalities within patient’s eyes with basic penlight exam.
• In most cases, the testing includes distance/near vision, depth perception, color and peripheral vision, strabismus screening, IOP with tonopen, iCare and/or applanation on all cooperative patients, check present correction and clean glasses.
• Dilating pupils using appropriate drops, explains to patient or parent what dilation does and why we do it.
• Auto-refract and refract patients as needed.
• Managing patient flow by bringing patient to exam room in a timely manner; triage walk-in patients, emergency patients and determine if the patient needs to be seen the same day and which doctor should see the patient.
• Coordinating sterilization of instruments with central sterilization, calibrating and maintaining optical instruments per CT Children’s Medical Center equipment sterilization guidelines and procedures.
• Communicating with front desk if doctor is running late or if urgent is coming in.
• Maintaining clean waiting rooms and clinical areas (hallways and exam rooms), re-stock handouts, medical supplies, etc. (Performs clean sweeps daily).
• Responsible for patient calls/messages. Document all patient communication in the EMR or paper chart.
• Take calls and delegate any medical advice for the patient to the patient’s physician.
• Preparing Rx for physicians, mail/fax prescriptions.
• Managing use of eye drops including storage, handling, and daily signing in/out (using appropriate form).
• Filling, preparing and organizing charts as needed.
• Purging charts.
• Answer phones, schedule appointments, cover front desk.
• Send out medical records, prescriptions, dictation.
• Responsible for No show letters (copy/mail and document NS letter was mailed in chart).
• Follows proper opening and closing exam room procedures.

• High School Diploma, GED, or a higher level of education that would require the completion of high school.
• 1 year experience as a Certified Ophthalmic Assistant/Technician preferred.
• Certification for Ophthalmic Technician from an accredited organization such as the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) is preferred at time of hire or must be acquired within 12-24 months of hire.
• CPR (BLS) preferred at time of hire or must be acquired within 1 month.
• knowledge of managed care, commercial and federal agencies or basic understanding of general medical terminology as well as CPT and ICD9/10 codes.
• Technical experience and proficiency with diagnostic equipment such as lensometer, phoropter, iCare & tonopen, fundus camera, OCT, RETeval machine, Pentacam machine, Accutome machine, TOPCON Aladdin, TOPCON OCT.

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home.

Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.