Customer Service Consultant

Insure One, part of Confie, is among the largest privately‑owned insurance agencies in the United States with over three decades of experience. The company provides customized insurance solutions, including auto, home, commercial, and life insurance, from numerous convenient locations across the country. Insure One's knowledgeable and committed local agents focus on delivering superior service, competitive rates, and tailored coverage to meet the unique needs of clients.

At Insure One, the priority is to ensure every customer receives exceptional support and personalized attention to their insurance needs.

This is a full‑time on‑site role located in Farmington, CT, for a Customer Service Consultant. The Customer Service Consultant will engage with clients to deliver outstanding service and support, assist with insurance inquiries, build strong relationships to ensure high levels of customer satisfaction, and address customer needs effectively. Responsibilities include handling customer questions, resolving issues, and providing personalized solutions to improve the overall customer experience.

• Strong Interpersonal Skills to build effective relationships with clients and colleagues.
• Proven ability to deliver exceptional Customer Service, Customer Support, and ensure Customer Satisfaction.
• Experience in enhancing the Customer Experience through tailored solutions and effective communication.
• Excellent problem‑solving skills and attention to detail.
• Effective oral and written communication abilities.
• Previous experience in the insurance industry or a customer service role is a plus.
• High school diploma or equivalent; further education or certifications are advantageous.
• Proficiency with customer service software and tools is preferred.