Service Technician

Under general supervision, this position is responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and/or Building Automation Systems and the installation of small or less complex projects.

5. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
6. Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
7. Provides technical support to end u and field labor when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.
8. Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
9. Keeps up to date and informed on all company products, services and policies.
10. Presents a professional image of client at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
11. Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
12. Performs other duties and responsibilities as requested or required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• Minimum of three years of previous, relevant field service experience required

• Experience in one or more of the following industries preferred: electronic, fire alarm & life safety, and/or building automation
- need installation and programing exp of access control systems: lenel, genetec, amag, etc.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.