HVAC Sales Representative

Join to apply for the HVAC Sales Representative role at Thornton & Grooms Heating, Cooling & Plumbing

Are you a natural problem‑solver who thrives on helping people make confident decisions about their home comfort? At Thornton & Grooms, we’re looking for an HVAC Replacement Specialist who brings professionalism, integrity, and genuine care to every homeowner interaction. In this role, you won’t have to chase cold leads—we’ll provide you with pre‑qualified residential opportunities. Your mission is to guide customers through our proven sales process, explain their options clearly, and deliver a 5‑STAR experience that leaves them feeling valued, informed, and excited about their decision.

This is more than a sales job—it’s an opportunity to represent one of Michigan’s most trusted home service companies, live out our values of Love, Professionalism, Team, and Today, and build a career where success is measured not only in revenue, but in relationships, referrals, and repeat business.

Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee’s well‑being and success.

This is why we offer comprehensive benefits and no on‑call for our field professionals. Our people don’t just work here; they thrive here. Trusted & Guaranteed since 1937.

• Guides our residential customers in their home with HVAC replacement options, while being an expert in the Lennox brand.
• Runs reconfirmed calls from 9 am to 6 pm to meet our customers’ needs.
• Has a drive and passion for sales, along with the integrity to treat our customers with 5‑star service.

• Training Pay
• Company‑provided vehicle, tablet, and gas card
• Paid community service and wellness days
• Excellent medical, dental, vision, and life coverage (with HSA matching options)
• 1:1 match on retirement savings (up to 4%)
• Free Home Care Club and discounts on the services we provide

• Guide customers through the Thornton & Grooms Sales Process, ensuring every step reflects professionalism and care culminating in a 5‑STAR experience.
• Conduct a comprehensive needs analysis using our prescriptive survey and document findings thoroughly.
• Perform heat load calculations to ensure proper equipment sizing and long‑term comfort.
• Document the installation environment with photos and videos.
• Collect payments and/or process financing applications.
• Complete all electronic and paper forms accurately and on time.
• Maintain open communication with Sales Lead Coordinator, Sales Manager, Installation Manager, and Installation Coordinator.
• Deliver an exceptional customer experience that generates testimonials, reviews, and referral leads.
• Continuously expand knowledge of HVAC products, standards, and emerging technologies.

• Close rate at a minimum of 45 %
• 2.0 million in sales annually (minimum)
• Member plan conversion of 35 % for non‑replacement customers
• 2 self‑generated leads per month

• Proven success in customer‑facing sales, with a strong closing rate.
• Strong communication, listening, and problem‑solving skills.
• Detail‑oriented, punctual, and highly organized.
• Growth mindset and passion for continuous learning.
• Flexible schedule (some evenings and Saturdays).
• High school diploma or equivalent.

Clear 9‑panel drug test, background check, and clean motor vehicle report (3 years).

Ability to lift 50 lbs repeatedly, climb stairs, and work in crawlspaces, basements, and attics. Use of hand tools and moving HVAC equipment. Must maintain clear vision, hearing, and speech for effective customer interactions.

Mission:
To be ever building the professionalism, integrity, and honor of the trades.

Core Values:
Love, Professionalism, Team, Today.