Assistant Branch Manager

Overview

Our

Purpose:

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values – be inclusive, educate, embrace change, and seek opportunities – we are dedicated to making a positive impact in the lives of our members and communities.

As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Your Role:
Assistant Branch Manager

As an Assistant Branch Manager, you will play a key leadership role in supporting branch operations, driving community engagement, and ensuring an exceptional member experience. You’ll partner closely with the Branch Manager to develop the team, strengthen community relationships, and meet performance goals. You’ll also serve as the acting Branch Manager when needed, providing guidance, support, and oversight across all branch functions.

• Lead & Support the Branch:
  Act as the Branch Manager in their absence and provide coverage for other branches as needed.
• Build Community Connections:
  Support branch leadership in establishing and maintaining strong partnerships with local organizations, schools, and businesses to boost community presence and drive sales.
• Execute Outreach Programs:
  Contribute to the development and execution of community outreach initiatives that align with Vibe’s mission and values.
• Develop the Team:
  Identify team members’ strengths and growth opportunities, help create development plans, and provide ongoing coaching and feedback to improve performance and engagement.
• Drive Branch Performance:
  Assist in monitoring and analyzing branch performance data; recommend strategies to achieve sales, service, and membership goals.
• Enhance Operations:
  Support the development of branch products, services, procedures, and budgets in alignment with business needs.
• Lead Daily Motivation:
  Facilitate team huddles to discuss the Vibe Experience, promotions, goals, and member feedback.
• Support Members:
  Build strong relationships by actively listening to member needs, offering tailored financial solutions, and resolving issues promptly with care and professionalism.
• Uphold Compliance:
  Assist in maintaining compliance with regulatory requirements, including NCUA guidelines; conduct surprise audits on vaults, cash dispensers, and teller drawers per schedule.
• Oversee Branch Activity:
  Oversee lobby operations and support team members with member services, cash operations, and lending functions.
• Commit to Growth:
  Embrace challenges, seek feedback, and pursue continuous professional development to support both personal and team success.
• Meet all established sales and service goals.

• Education:
  
  High school diploma or equivalent (associate’s or bachelor’s degree preferred but not required).
• Experience:
  
  Minimum 5 years' experience in financial services, leadership, retail banking, or member‑facing roles preferred.

• Strong leadership and coaching abilities
• Excellent communication and problem‑solving skills
• Ability to analyze data and make sound decisions
• Comfort navigating digital banking tools and systems
• Highly organized, adaptable, and service‑focused
• Positive, collaborative, and motivated to elevate the member and employee experience.

• A mission‑driven culture centered on service, inclusion, innovation, and growth.
• Opportunities to lead, develop others, and directly shape community impact.
• A supportive team environment that celebrates success and works together toward shared goals.
• The chance to grow your career—personally and professionally—within a thriving, people‑first credit union.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.