IT Support Specialist

23300 Haggerty Rd, Farmington Hills, MI 48335, USA

Posted Friday, January 16, 2026 at 5:00 AM

Humanetics is a high-tech global industrial technology group. We engineer extraordinary safety, digital, and sensor solutions for critical environments to put humans at the heart of industrial design. We are the pioneers of crash test dummies and a leading provider of virtual simulation software, integrated crash test systems, precision sensors, specialized fiber optics, and laser-based material engineering. Our highly specialized solutions are used in the development of every car on the road today, space missions, guidance systems, operating theatres, biomedical devices, haptic surgery, energy generation, semi-conductor chip manufacturing, and many applications at the cutting edge of human innovation.

Our sensor and measurement capabilities create data from critical environments and deliver precision tools to enable customers to answer critical questions and empower decisions that drive performance.
When we innovate, humans thrive.

IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role will support internal clients, helping to keep employees productive. Humanetics Corporate Headquarters will be the main focus with secondary focus on all Humanetics Group offices.

• Troubleshoot technological issues and solve problems quickly to ensure the business operations run smoothly
• Troubleshoot technological issues and solve problems quickly for employees
• Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
• Assist with new hire equipment set up and training
• Assist with equipment set up for company meetings
• Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
• Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
• Ensure company computers are backed up so all files are saved in case the system crashes
• Run security checks on all of the company systems to ensure we are protected from cybersecurity threats
• Other tasks as assigned

• Strong knowledge/experience with IT ticketing systems
• Strong knowledge of support for Windows 10 & 11
• Strong knowledge of support for Microsoft Office 2016 & Office 365
• Perform basic administration tasks on Windows server 2012, 2016, 2022
• Working knowledge of Active Directory, DNS & DHCP
• Working knowledge of basic networking concepts (routing, switching, VLANs, port configs, etc)
• Ability to meet tight timelines and/or deadlines

Remaining in a stationary position, often standing or sitting at a desk for prolonged periods.
Occasionally moving about to accomplish tasks or moving from one worksite to another.

Occasionally lifting up to 40 pounds

Up to 10% domestic travel

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyses information skillfully; develops alternative solutions; works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities;
  Strives to continuously build knowledge and skills; shares expertise with others.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treams others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments