Technical Support Representative

Job Summary

This is a 12‑month contract position for a Technical Support Representative who will work on‑site in Farmington Hills, MI. The role pays $18–$20 per hour and requires hands‑on automotive troubleshooting, knowledge of vehicle networks and software systems, and preferred ASE certifications.

• Provide initial responses to dealers, acknowledging issues and delivering solutions via phone, e‑mail, or the Global Technical Assistance Center (GTAC) system.
• Handle inquiries from dealers and technicians, ensuring high accuracy and efficiency.
• Administer all open requests, manage escalations, and close tickets in compliance with company policies.
• Review and validate Technical Service Requests (TSRs), including historical data and client system information.
• Document and maintain contact records, troubleshooting steps, and solutions for future reference.
• Train dealer technicians on best practices for software updates and module integration.
• Stay up to date with new vehicle technologies, software releases, and diagnostic tools.
• Use remote diagnostic tools to analyze and address advanced vehicle system faults.

• High School Diploma or equivalent.
• ASE certification in Electrical, Gasoline Engines, Diesel Engines, and L2 preferred.
• Experience with automotive hardware, software, and network protocols (e.g., CAN, AUTOSAR, ISO 26262).
• Proficiency in reading wiring diagrams, repair manuals, and using diagnostic tools such as scan tools, multi‑meters, and oscilloscopes.
• Familiarity with remote support tools and cloud‑based diagnostic platforms.

• Programming, ETL, Cloud, Classification, Alation, Scala, Compliance, Debugging, Deployment, Jira, Databases.
• Vehicle networks and protocols (CAN, DTCs, live data, PIDs).
• Electrical/Electronics fundamentals.

Location:

Farmington Hills, MI – On‑site, in‑person work required.

$18–$20 per hour (contract). Eligible for performance‑based bonuses and company benefits subject to policies.

HCLTech is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability, or genetic information, military or veteran status, or any other protected classification in accordance with federal, state, and/or local law.