Automation Specialist Job Farmington Hills area,Michigan USA,IT/Tech

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.25/yr - $25.00/yr

As a pre-assessment agent Level 1 Automotive Software Product Support, you will be responsible to provide direct support to Client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems, to supplement the escalation process through the Technical Assistance Center
Seek the support from Level 2 Agents or liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA (Over-the-air) and other Client Customer Service Department
Provide initial response to the dealers, acknowledging the issue
Provide a solution to the dealers and technicians over the phone, e‑mail and through the Global Technical Assistance Center (GTAC) system
Simple to complex issues handling inquiries from the dealers and technicians with high accuracy and efficiency
You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests
You should have working knowledge on automotive hardware, software issues, causes and remedies
You will learn and process all software systems and related hardware in‑scope
You should ensure seamless and friction‑less issue closure with focus on the accurate and timely solution provided to the Technicians
Review and validate TSR’s (Technical Service Requests) from dealers/technicians including validating issue related historical data and information in client systems
Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
Respond and act in a timely professional manner any escalations received
Graduate (4 years course) or equivalent experience
1‑2 years of experience in Product Support and Technical Assistance
Proficiency in automotive hardware and software systems with its functionality
Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times
Experience in working and managing communications, with multiple cross‑functional teams/stakeholders
Trouble shooting electrical faults
Use of multi‑meter and power‑probe
Use of oscilloscope
Use of scan tool/laptop
Ability to pin out wiring harness
Ability to trace wiring harness
Understanding of DTCs type and hierarchy
Use of live data and PIDS
Effective verbal and written communication

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

IT System Data Services

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.#J-18808-Ljbffr


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