Customer Service Representative; Enthusiast - On-Site

Customer Service Representative (Travel Enthusiast) - On-Site at Concentrix summary:

The Customer Service Representative (Travel Enthusiast) role involves assisting customers with travel-related inquiries, reservations, and problem resolution through various communication channels while adhering to company policies and standards. The position emphasizes strong interpersonal skills, travel knowledge, and proficiency with multiple systems in a fast-paced environment. Employees receive extensive training, career development opportunities, and comprehensive benefits in an inclusive, people-first workplace culture.

The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

** Join our team and be rewarded! We are offering a $500 bonus to new hires who remain with us for 90 days!**

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then the Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures.

• Greet and converse with customers in a courteous, friendly, and professional manner.

• Make recommendations based on the customer needs and preferences.

• Determine customer reservation needs and preferences by utilizing established question and answer techniques

• Research travel rates, destinations, options, accommodations, and packages for customers.

• Process travel transactions by entering accurate and complete reservation information into the relevant systems

• Read legal scripts verbatim while maintaining sales and quality standards.

• Professionally and accurately support customer requests for itinerary changes or cancellations.

• Correctly answer general travel and site related questions from customers

• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• High school degree or equivalent (required)

• Travel savvy: passion / experience with travel

• Sales/service experience in retail, sales, service or other "helping" business (preferred)

• At least 1 year of travel experience (preferred)

• Travel Agent Certification (preferred)

• Global Distribution Experience for Service Agents (preferred)

• Proficiency in a multi-system environment

• Bas…