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Customer Success Mgr./ CSM

Team Lead, Customer Experience & Coaching

Job in Farmington Hills, Oakland County, Michigan, USA
Listing for: Convergys
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
An leading global technology solutions leader in Farmington Hills is seeking a dedicated Team Lead to supervise call center associates. This role entails coaching and developing team members to achieve performance metrics, ensuring customer service excellence based on contractual KPIs. Ideal candidates will have an associate's degree and relevant experience, strong communication skills, and a willingness to work a flexible on-site schedule.

The role offers competitive compensation and opportunities for personal and career development.
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