Marketing Solutions Specialist - EN​/FR Bilingual

Marketing Solutions Specialist - EN/FR Bilingual page is loaded## Marketing Solutions Specialist - EN/FR Bilingual locations:
USA Farmington Hills MItime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
February 1, 2026 (4 days left to apply) job requisition :
R1699243

Job Title:

Marketing Solutions Specialist - EN/FR Bilingual

Job Description This role requires a EN/FR Bilingual proactive person that exhibits strong leadership skills and acts as a good corporate team player working closely with other internal departments to ensure program success. The role further requires flexibility in work schedule and task assignments including the ability to manage multiple deliverables at one time. The position requires a self-motivated employee with excellent communication skills that can self manage and work well in both an independent and team environment.
** Essential responsibilities**:
* Act as Subject Matter expert regarding processes and procedures and provide assistance to Senior Team Lead (Sr.TL) and Team
* Process, quality check, and escalate PHQ’s, Money Back Guarantee (MBG) claims.
* Follow up / issue or process MBG reinstatements after claim approved for payment, including Mechanical claims
* Outbound call campaigns - white glove service to top dealers
* FRAC Claims
* PHQ process / maintain forms / maintain approval process chart.
* Escalate program or operational issues to management team with appropriate solutions.
* Document and communicate program or process issues to management team.
* Prepare and manage various reports if needed.
* Analytical ability to review information for quality verification.
* Problem solving and appropriate escalation/communication.
* Maintain and work within deliverable dates and timelines.
* Seek out opportunities to leverage best practices to meet requirements in an efficient and effective manner
* Develop and maintain relationships with Sr.TL and management team.
* Research and respond to Dealer inquiries as appropriate.
* Work independently with little or no direction to complete tasks.
* Flexibility in schedule to proactively accommodate shift in business needs without advanced notice.
* This position requires a high level of confidentiality in all duties

The base salary range for this position is $22- $24 hourly (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The Final date to receive applications for this position is Feb 1, 2026.

Location:

USA Farmington Hills MILanguage Requirements:

Time Type:

Full time Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
** Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:•
• To request a reasonable accommodation please click .If you wish to review the Affirmative Action Plan, please click .#
** Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
** Company…