Customer Service Associate

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At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way.

Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

• Job Title: Guest Experience Associate
• Location: Farmington, MI
• Reports To: General Manager
• Hours: Candidates must be able to work evenings and weekends
• Seniority Level: Entry level
• Employment Type: Full-time

You’re the face of TOCA — the first high‑five, the warm welcome, the go‑to for all things awesome. As a Guest Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

• Guest Experience Hero (60%)
  • Greet like a champ, answer like a pro, and make every guest feel like an MVP
  • Handle questions, feedback, and concerns with good vibes and care
  • Jump in to fix issues quickly or tag in a teammate
  • Work together to keep things flowing and guests happy
  • Work in concessions (as needed)
• Operations Guru (30%)
  • Keep the space clean, stocked, and ready for action
  • Help with scheduling, check‑ins, sign‑ups, and events
  • Own the front desk like it’s your stage
• Admin (5%)
  • Waivers, payments, reports — no big deal for you
• Training + Growth (5%)
  • Learn the TOCA way and level up your game
  • Gain development to keep your career going with TOCA

• Love people and good vibes
• Top‑tier communication skills
• Stay cool under pressure
• Familiarity with Google Suite & scheduling tools (on‑site training)
• Available for evening/weekend shifts
• Can lift 30+ lbs and move with energy

• Competitive Pay & On Demand Pay
• Part‑time, Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• Training Sessions, Class discounts, and Play perks
• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud

Apply through the TOCA Football careers page. Referrals increase your chances of interviewing at TOCA Football by 2x.