Key Account Manager
Listed on 2026-02-07
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Business
Client Relationship Manager, Business Development
About Common Waste (CW)
Common Waste (CW) is a national, technology-enabled waste and recycling solutions company serving commercial and multi-location customers across the U.S. We partner with a trusted network of local haulers and leverage modern systems, data, and process-driven execution to simplify waste management mission is to deliver reliable service, clear reporting, and smarter solutions while supporting local operators and helping customers run cleaner, more efficient facilities.
The RoleWe’re hiring a Key Account Manager to own and grow relationships with CW’s most strategic client partners. This role is responsible for ensuring service excellence across complex, multi-location accounts while identifying opportunities to expand partnerships over time.
You’ll act as the primary point of contact for assigned accounts, working closely with Operations, Finance, and Sales to deliver a seamless customer experience and protect account performance.
What You’ll Do- Serve as the primary relationship owner for assigned key accounts
- Manage day-to-day account performance, service quality, and issue resolution
- Coordinate with internal teams and hauling partners to ensure consistent execution
- Lead customer check-ins, performance reviews, and ongoing communication
- Identify opportunities for account expansion, optimization, and additional services
- Monitor pricing, margins, and billing accuracy in partnership with Finance
- Advocate for customer needs while aligning with CW’s operational and financial goals
- Maintain accurate account activity and documentation in CW systems
- 2+ years of experience in account management, customer success, or client-facing roles
- Experience managing complex or multi-location accounts preferred
- Strong communication and relationship-building skills
- Highly organized with strong attention to detail and follow-through
- Comfortable operating in fast-paced, operationally driven environments
- Strong problem-solving and escalation management skills
- Financial awareness around pricing, margins, and account performance
- Experience with CRM or ERP systems preferred
- Waste, recycling, logistics, or facilities services experience is a plus
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