Account Manager

Overview

Job Summary: At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

Location: Farmington Hills, MI
• Hybrid Position

To implement, service, and retain assigned/existing groups while enhancing and maintaining strong working relationships with existing groups/clients. Act as a liaison between Delta Dental groups, agents, and consultants to ensure proper program administration and all service needs are met.

• Ensures that all service needs are met for the corporation’s clients, including resolution of issues (research of resolution of issues, billing, claims, eligibility, etc.) and provides ongoing training and education to clients on the strengths and advantages of the organization to ensure that renewal goals are met.
• Processes and reviews small bids and quoted materials received from groups/agents for accuracy. Works with the agent community on proposals, and alternative offerings for their customers.
• Organizes, coordinates, and prepares for activities related to implementations, finalizing renewals, negotiations, underwriting involvement, and participation in benefit fairs and open enrollment meetings.
• Maintains well established internal and external working relationship with existing agents, brokers, group contacts, and key individuals within the group benefits department. This includes individual “sales” calls, benefit conferences, conventions, entertainment, and special events.
• Assists in the product development and developing strategies with management surrounding small market growth.
• Participates in business and professional organizations to develop relationships and improve knowledge.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

• Position requires a bachelor’s degree in business administration, communications or a related field. Previous experience in sales, account management, or marketing is also preferred. Will accept any suitable combination of education, training, or experience.
• Position requires knowledge of the insurance industry; strong verbal and written communication skills; strong interpersonal skills; strong analytical skills; and the ability to resolve problems using independent judgment.
• Position requires a state health insurance license or must obtain one within three months of employment.
• Position also requires a well-maintained, UAW-assembled or CAW (Canadian Auto Workers)-assembled motor vehicle.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.