Admin and Customer Care Coordinator Heart Team

Overview

• Benefits:
• Bonus based on performance
• Company parties
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Training & development

🌟 Admin and Customer Care Coordinator – Be the Heart of a Growing Team 🌟

Part-Time to Full-Time Opportunity | Be a Light in Your Community

Are you looking for more than just a job? At Shine, we don’t just clean windows — we Create a Brighter World by serving our community with excellence, joy, and integrity. Shine of Oakland County is a local, family-owned home services business specializing in window cleaning, pressure washing, and holiday lighting. We’re part of a growing national brand and proud to serve our neighbors here in Southeast Michigan.

We’re seeking a driven, organized, and upbeat team member who’s ready to play a vital role in our local operation. You’ll manage customer communication, scheduling, and support tasks that help our technicians and clients have a seamless, joyful experience.

This position will start as part-time, approximately 20–25 hours per week, and has the potential to grow into a full-time role (35–40 hours/week). Shine is a seasonal business, with peak seasons in spring, summer, and especially during the holiday lighting season in the fall and winter. As our demand increases with the seasons—and as our business continues to grow in the community—this role is expected to expand in both hours and responsibility.

💡 What We Value at Shine:

At Shine, we live by our 5 core values — and we want you to thrive in a workplace that celebrates them:

• Servant Leadership – We lead with humility and put others first. We treat every customer and team member like family.
• Positive Energy – We bring joy, gratitude, and optimism to every challenge.
• Pursue Excellence – We give our best in all we do and stay humble, teachable, and always ready to improve.
• Safety – We look out for each other and create a safe environment for our team and customers.
• Have FUN – We share smiles generously and find joy in our work every day.

This isn’t just a desk job — our Admin and Customer Care Coordinator is truly the heartbeat of Shine, keeping everything running smoothly behind the scenes. From the first phone call to the final invoice, your work helps ensure that every customer experience reflects the Shine values of excellence, joy, and care.

"Our office admin is the glue that holds our team together. They're the first voice our customers hear, the calm in the chaos of a busy season, and a key reason why our crews can focus on delivering exceptional service. When this role thrives, the whole business thrives." — Brandon Mathis, Owner, Shine of Oakland County

• Customer Communication – Answer incoming and make outgoing phone calls, respond to emails, schedule service appointments, and follow up after jobs with care and professionalism.
• Scheduling Support – Coordinate technician routes and manage the daily/weekly schedule using Shine’s proprietary systems.
• Admin Support – Assist the owner and team with administrative tasks including invoicing, data entry, payroll prep, ordering supplies, and filing.
• Team Culture & Morale – Help maintain a positive and encouraging atmosphere in the office and during team huddles.
• Marketing & Sales Support – Assist with local marketing initiatives such as outbound calls, email follow-ups, and CRM updates.

• Strong organizational and time management skills
• Excellent phone and email communication
• A friendly, upbeat attitude and a heart for service
• Comfortable using office technology (email, scheduling tools, CRM software) and able to type and communicate clearly and professionally
• Familiarity with the Oakland County area to help efficiently schedule routes and reduce windshield time
• Ability to work independently and with a team
• A growth mindset — ready to take on more as Shine grows!
• Whether you’re newer to office work or bring years of admin experience, we value a humble, teachable spirit and a desire to grow with our team

Starting as Part-Time: 20–25 hours/week, flexible schedule

Path to Full-Time:
Opportunity to grow into 35–40 hours/week as business expands

Work Hours:

This is an in-person role based at our…