Logistics Account Manager

Fairchild Freight is a best-in-class third-party logistics brokerage specializing in refrigerated truckload shipping. We offer a team-focused culture, excellent benefits, and unlimited bonus potential tied to your sales success. We are looking for a seasoned Account Manager who thrives in a fast-paced environment, naturally builds long-term customer relationships, and is equally comfortable pursuing new business through both inside and outside sales.

The Account Manager is responsible for managing and growing a portfolio of shipper accounts while actively developing new business. This role blends relationship management, consultative selling, and strategic account growth. The ideal candidate is a proven performer with prior experience in the trucking brokerage/3PL industry, strong sales instincts, and the ability to maintain high customer satisfaction while driving revenue.

• Serve as the primary point of contact for assigned customer accounts, ensuring exceptional service and communication.
• Develop and execute account strategies to increase revenue, margin, and customer retention.
• Manage pricing conversations and negotiate contract/rate agreements aligned to market conditions.
• Identify opportunities to expand lanes, volume, and services within existing accounts.
• Monitor performance metrics.
• Maintain accurate customer notes, activity, and pipeline updates in CRM.
• Represent the company professionally in the market while building brand presence and trust.
• Proactively prospect and qualify leads.

• Minimum 2-5 years of experience in trucking brokerage/3PL.
• Demonstrated success in inside AND outside sales.
• Strong understanding of freight fundamentals: lanes, market pricing, service levels, contract vs. spot freight.
• Excellent communication and negotiation skills.
• Ability to work independently with strong time management and follow-through.
• CRM proficiency (Salesforce, Hubstop, etc.) and strong skills in Microsoft Office/Google Workspace.
• Ability to identify, pursue, and win new business opportunities.

• Existing book of business or strong shipper relationships.
• Experience managing national accounts or multi-lane RFPs.
• Strong analytical mindset for margin management, pricing, and strategy.

• Above average Base salary + unlimited commission
• Company-paid health, dental, and vision insurance
• 401(k) with company match
• PTO + paid holidays, including flex holidays
• Phone stipend
  
  Employee recognition program
• Opportunity to work with some of the best people in the logistics industry