Hospitality Manager

Practice Manager | Serenity Healthcare

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity Healthcare, which is redefining what mental wellness looks and feels like. If you have energy, drive, and people skills, you are our kind of person. We'll teach you the healthcare aspects—you bring hustle, heart, and experience managing outcomes.

• Owning the daily flow—resolving problems and keeping it all running smoothly
• Coaching your team to deliver concierge-level care
• Educating patients to understand what we can offer for their wellness
• Managing metrics and hitting goals without losing personal touch
• Making smart decisions to cut waste and boost efficiency
• Listening to feedback and constantly leveling up the experience
• Making the clinic feel calm, professional, and put‑together for our patients

• 3+ years of experience leading a team or running operations, including managing KPIs and having candid performance discussions
• Relationship-focused sales experience is a huge plus
• Ability to take ownership of the team, the clinic, and patient outcomes
• Clear and confident communication, with people and about numbers
• Ability to thrive in a fast-paced environment and address challenges with empathy and efficiency
• Out-of-the-box problem‑solving skills – patient experience is top priority!

• Fulfillment — make a real difference for others by helping our patients ‘take back their lives’
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Luxe-level benefits:
  We cover 90% of medical, dental & vision
• 401(k)
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge

Serenity Healthcare is an equal opportunity employer – if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.