Technical Trainer - Learning & Development

Technical Trainer - Learning & Development

Join to apply for the Technical Trainer - Learning & Development role at Fay Financial
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Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors, and clients nationwide. We consider the people behind those mortgages, and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of home ownership while working toward their long‑term financial goals.

As a member of the Learning & Development Team, the Technical Trainer role has a direct impact on the training, growth, and development of employees by developing, planning, and facilitating technical skill‑based and job‑related training for assigned roles, technologies, business unit(s), and/or the broader organization. This role is responsible for partnering closely with business and functional leaders to determine learning requirements, research vendors, develop content and facilitate training delivery with the goal to create an engaging experience while increasing the knowledge, skills, and abilities of the training participant.

The position will also support overall training initiatives for the organization as part of the Learning & Development Team.

Success in this role requires close partnership with business and functional leaders, the ability to develop an understanding of technical learning requirements, and ongoing education regarding the process, products, and platforms utilized to perform the job/responsibilities to be trained. Keys to success in this position are the ability to build relationships with business leaders, effectively manage stakeholder requests, lead with a collaborative approach, and utilize progressive instructional design and facilitation techniques to deliver training that engages participants with measurable outcomes for increased knowledge and improved performance.

• Bachelor’s degree with 7+ years of progressive experience in training, learning & development, or related role involving the design, development, and facilitation of learning content (or equivalent combination of a high‑school degree and progressive work experience)
• Proven ability to develop and facilitate technical training using adult and active learning principles
• Experience performing needs assessments, drafting documentation, and creating training outlines
• Demonstrated experience in developing others, coupled with well‑developed coaching capabilities
• Solid project management capabilities with demonstrated experience working effectively with cross‑functional teams in the design and facilitation of training
• Previous experience sourcing training and managing learning vendors preferred
• Previous experience in Financial Services preferred
• Strong knowledge and skills with MS Office to include Outlook, Excel, Word, and Power Point
• Proficient in using e‑learning authoring tools, including Articulate and Adobe Captivate, to design and develop interactive training content
• Strong verbal and written communication skills with the ability to effectively engage and present to all levels of individuals
• Simplifies complex technical concepts into clear, understandable language for diverse audiences
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results
• Strong organizational and planning abilities with a history of successful project planning and execution of plans
• Collaborative and consultative workstyle; demonstrated ability to work effectively with cross‑functional teams
• Strong analytical skills; solid decision‑making abilities coupled with sound judgment
• Demonstrated ability to quickly establish credibility, coupled with the ability to recognize and support the organization’s preferences and priorities
• Strong problem‑solving abilities; ability to analyze and interpret performance data to identify opportunities and propose…