Director, Business Development - Fay Servicing

Overview

Director, Business Development - Fay Servicing

Join Fay Servicing, LLC for the role of Director, Business Development. This position reports to the Chief Strategy Officer and is responsible for building and maintaining a national network of residential and commercial mortgage loan servicing clients, including private equity funds, REITs, banks and insurance companies for Fay Servicing and its affiliates. The role involves cultivating industry relationships, understanding client needs, negotiating service agreements, and driving long-term growth.

It plays a critical role in expanding the company’s market presence and revenue through strategic relationship management and targeted business development initiatives. The position partners closely with clients and internal operations teams to ensure high levels of satisfaction and long-term partnerships. Success requires a proactive, results-driven leader with strong industry insight and a collaborative mindset.

• Build and maintain a national network of residential and commercial mortgage loan servicing clients (e.g., private equity funds, REITs, banks, insurance companies) for Fay Servicing and its affiliates.
• Cultivate industry relationships and gain a deep understanding of client needs.
• Negotiate service agreements and drive long-term growth through strategic initiatives.
• Partner with clients and internal operations teams to ensure high levels of satisfaction and durable partnerships.
• Lead initiatives to expand market presence and revenue through targeted business development efforts.

• Bachelor’s degree in Business, Marketing, Finance, or related field;
  Master’s Degree preferred.
• 7+ years of experience in business development or sales within mortgage servicing, financial services, or related field.
• Proven success in developing and managing high-value client relationships.
• Strong understanding of residential and commercial mortgage servicing operations.
• Proficiency with CRM platforms (e.g., Salesforce, Hub Spot) and MS Word, Excel, PowerPoint.
• Strong verbal and written communication skills; excellent interpersonal abilities.
• Collaborative and consultative work style with high team orientation; ability to manage and develop talent.
• Ability to manage under tight deadlines in a fast-paced environment; strong time management and project management skills.
• Analytical mindset with sound judgment and problem-solving abilities; ability to interpret data to identify opportunities.
• Professional maturity, integrity, and ability to handle confidential information.

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO) and Paid Holidays
• Wellness Initiatives and Employee Assistance Program
• Hybrid work schedule with remote flex days

• Hiring range: $80,000.00 – $ annually
• Eligible for a monthly commission

Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to (Use the "Apply for this Job" box below). Fay Cares! The Fay-Constructive Foundation supports community initiatives through employee-driven philanthropy focused on education, poverty alleviation, and support for military service members and first responders.