Director, Business Development - Fay Servicing

Overview

Director, Business Development - Fay Servicing. Reporting to Chief Strategy Officer, this position is responsible for building and maintaining a national network of residential and commercial mortgage loan servicing clients, including private equity funds, REITs, banks and insurance companies for Fay Servicing and its affiliates. This role involves cultivating industry relationships, gaining a deep understanding of client needs, negotiating service agreements and driving long-term growth.

This position plays a critical role in expanding the company’s market presence and revenue through strategic relationship management and targeted business development initiatives. The role partners closely with clients and internal operations teams to ensure high levels of satisfaction and long-term partnerships. Success in this role requires a proactive, results-driven leader with strong industry insight and a collaborative mindset.

• Build and maintain a national network of residential and commercial mortgage loan servicing clients.
• Cultivate relationships with private equity funds, REITs, banks and insurance companies for Fay Servicing and its affiliates.
• Understand client needs, negotiate service agreements, and drive long-term growth.
• Collaborate with clients and internal operations teams to ensure high levels of satisfaction and durable partnerships.

• Bachelor’s degree in Business, Marketing, Finance, or related;
  Master’s Degree in related field preferred
• 7+ years’ experience in business development or sales within mortgage servicing, financial services, or related field
• Proven success in developing and managing high-value client relationships
• Strong understanding of residential and commercial mortgage servicing operations demonstrated through practical work experience
• Proficiency in CRM platforms (e.g., Salesforce, Hub Spot)
• Strong skills and experience in MS Word, Excel, and Power Point
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Collaborative and consultative work style; high team-orientation
• Effective management skills to include talent selection, training, coaching, and performance management
• Demonstrated ability to foster an environment of positive engagement and trust
• Open to change; agile; high learning agility
• Strong analytical skills and sound judgement
• Strong problem-solving abilities and ability to analyze data to identify opportunities
• Demonstrated ability to establish credibility for aligning with the organization’s culture, values, and priorities
• Strong project management skills and attention to detail; quality and compliance oriented
• Ability to prioritize effectively under tight deadlines in a fast-paced environment
• Self-directed; proactive in raising questions and surfacing issues
• Professional maturity, integrity, and ability to maintain confidential data
• Strong business acumen with fiscal and technical aptitude

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Hybrid Work Schedule with Remote Flex Days

• The hiring range for this position is between $80,000.00-$ annually
• This position is eligible for a monthly commission

The Fay-Constructive Foundation supports charitable activities sponsored by Fay Group employees. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to (Use the "Apply for this Job" box below)..

Fay is an equal-opportunity employer. The Fay Group and affiliated companies participate in E-Verify.