Parts Counter Sales

Parts Counter Sales – W.W. Wallwork, Inc.

Northwest Truck & Trailer is seeking a Parts Counter Sales professional to join our team. Hours are 8 am–5 pm, pay is $20.00/hr + commission.

We offer various benefits, employee discounts, and paid time off (PTO).

This role requires an H.S. diploma or equivalent and a minimum of one year of experience in heavy truck parts industry and/or sales. Must have excellent customer service skills, the ability to read and comprehend instructions and information, basic computer skills, and the ability to pass a background check, drug screen, and motor vehicle report.

Applicants should be detail-oriented, have great customer skills, adhere to company-wide safety standards, work well within a team, and maintain regular attendance.

The Parts Counter Sales position performs a variety of customer service, marketing, promotion, and advertising duties related to the sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealership’s parts department. This position is responsible for ongoing phone parts sales and customer service responsibilities.

• High School Diploma or G.E.D.
• Minimum of one year of experience in heavy truck parts industry and/or sales.

• Excellent customer service skills.
• Excellent verbal communication skills.
• Ability to read and comprehend instructions and information.
• Strong commitment to delivering the highest level of customer service.
• Knowledge of Microsoft Office applications.

• No supervisory responsibilities required for this position.

• Handle parts requirements of customers through counter service and sales.
• Answer sales inquiries by phone and in person for customers by clarifying desired information; researching, locating, and providing information.
• Service existing accounts, obtain and follow up on orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential new accounts.
• Assess present and future needs, trends, problems and profit opportunities.
• Maintain customer goodwill.
• Verify receiving shipments by checking order against packing list.
• Assist in keeping parts clean and shelf section area stocked and orderly.
• Follow up on shortages and expedite through reporting to parts manager.
• Supply service technicians with parts as requested.
• Operate forklifts, pallet jacks and a variety of warehouse mechanical equipment (where applicable).
• Be able to do heavy lifting of equipment parts and tools as required from time to time.
• Maintain an organized and efficient workflow in the department.
• Ensure all paperwork is filled out and completed accordingly.
• Follow directions from a supervisor.
• Interact effectively with co-workers.
• Work independently as well as be a team player with the department.
• Understand and comply with posted rules and procedures.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Adhere to work schedule and maintain regular attendance.
• Perform institute-wide duties as requested by the designated supervisor.
• Uphold institute ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures.

• Health, Dental & Vision Insurance
• Health Savings Account
• Employer-Paid Life Insurance & Long-Term Disability
• 401(k) & Profit Sharing Plan
• Voluntary Benefits
• Flexible Spending Accounts
• Paid Time Off (PTO) Plan
• Employee Assistance Program
• Employee Discounts and Special Events

Entry level

Full-time

Sales and Business Development

Transportation/Trucking/Railroad