Sales Floor Supervisor

Job Details

Job Location:

Fargo, ND 58102

Position Type:
Full Time

Position: Sales Floor Supervisor

Department: Thrift Store

Reports to: Store Manager

FLSA Classification: Non-Exempt

Summary

New Life Center Sales Floor Supervisor is responsible for sales floor operations and providing a positive shopping experience for all customers. The Sales Floor Supervisor will be cross‑trained in all areas of the production and retail environment to include, but not limited to providing excellent customer service, cash‑handling procedures, processing donated goods, sorting, pricing, and stocking.

At New Life Center, our work is grounded in our Christian mission and values. Each role contributes to the ministry and operations of the organization. We seek staff who are committed followers of Jesus Christ, aligned with our Statement of Faith, and who model our REAL values — Respectful, Encouraging, Accountable, and Loving — in their work and interactions.

• Responsible for the daily operation of the sales floor, to include providing direction to assigned staff, volunteers, and guests.
• Serve as the primary trainer of the sales floor operations.
• Resolve any customer issues and communicate with store management when an issue needs to be escalated.
• Enforce store opening and/or closing procedures.
• Ensure the accuracy of all daily cash accounting paperwork and voucher filing.
• Process customer transactions and collect payment.
• Consistently ensure the sales floor, fitting rooms, and bathrooms are clean, organized, and customer friendly.
• Coordinate with the production team to stock sales floor with priced merchandise and clothing.
• Responsible for incoming calls to sales floor and voicemail management.

• Provide friendly service to donors by assisting them with unloading their donated goods and/or educating the donor on unacceptable items; offer tax receipt.
• Maintain cleanliness, orderliness, and security of the production area.
• Sort through donations, evaluate quality, and determine value based on store guidelines.
• Determine quality and value of donated goods to price items accurately and consistent with store guidelines.
• In the absence of the manager or production supervisors, provide direction to staff, volunteers, and guests in the production area.
• Answer donor questions and assist donors as needed.
• Assist production and warehouse staff with organization of donated goods in appropriate places.

Position

Reports to:

Jeanna Beyer, Thrift Store Manager

This Job Description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Store Manager, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

Personal

• Personal, evident, and growing relationship with Christ.
• Compassionate heart for those in need.
• Willingness to serve others.
• Desire to see the lost be transformed through the love of Christ.

Additional Eligibility Requirements

• Ability to pass a pre‑employment drug test and background check.

Skills

• Customer service orientation.
• Attention to detail.
• Must be 18 years of age to operate the necessary equipment.
• Ability to organize and prioritize duties.
• Professional personal presentation.
• Demonstrated work ethic with consistent attendance and punctuality.
• Adapts positively to continuous change, maintaining flexibility.
• Positive and friendly disposition.

Work Environment

• This position functions in a thrift store and warehouse setting where medium duty equipment such as forklifts are in use; appropriate safety considerations will be required to avoid injury.
• Ability to lift loads up to 50 lbs.
• Ability to stand for long periods of time.
• This position works in a recovery‑adjacent environment and requires adherence to professional boundaries, respectful workplace conduct, and organizational policies.

New Life Center is a faith‑based Christian ministry. Consistent with Title VII of the Civil Rights Act, alignment with New Life Center’s Statement of Faith and values may be considered a bona fide occupational qualification (BFOQ) for this position. Employees are expected to conduct themselves in a manner consistent with the organization’s Christian mission, beliefs, and code of conduct.