SEASONAL Guest Experience Lead | West Acres Mall

SEASONAL Guest Experience Lead | West Acres Mall

Base pay range: $21.50/hr – $26.74/hr

The Guest Experience Lead ensures all guests receive a quality in-store experience. They oversee technical product education, drive store performance, manage day‑to‑day operations, coach staff, and serve as Supervisor on Duty when needed.

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in‑store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in‑the‑moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Eligibility

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to the assigned store with reliable transportation.

Schedule/Availability

• The work schedule can vary based on store needs.
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
• During peak time frames, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.

Experience

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Job Assets (Nice to have)

• High school diploma/GED/equivalent, or above.
• 1 year of retail/sales leadership experience (supervisor or people management not necessary).
• For experiential stores with food/beverage service only:
  Food safety and/or liquor service certification.

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values/celebrates differences.
• Integrity:
  Behaves in an honest, fair, and ethical manner.
• Guest
  
  Experience:
  
  Actively creates an inclusive, high‑caliber experience and connection for every guest through team members.
• Leadership:
  Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
• Collaboration and Teamwork:
  Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Decision Making/Problem Solving:
  Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Adaptability/Agility:
  Navigates uncertainty and ambiguity and can change priorities in a fast‑paced environment; recovers quickly from setbacks.
• Interactive Communication:
  Conveys information effectively and understands information shared while interacting with others.

• Work involves moving through the store with bright lights and loud music.
• Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices.
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).
• For experiential stores with food/beverage service only:
  Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages.

Base Pay Range
: $21.50 – $24.74/hour, subject to minimum wage in the location.

Target Bonus: $2.00/hour.

Total Target Base Pay Range: $23.50 – $26.74/hour.

Benefits include:

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top‑up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Note:

The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Mid‑Senior level

Full‑time

Other

Retail