Store Manager - West Acres Mall

Full Time Store Manager - West Acres Mall

Join to apply for the Full Time Store Manager - West Acres Mall role at Build-A-Bear Workshop

At Build-A-Bear, the Chief Workshop Manager is responsible for the flawless execution of the store experience for both guests and associates. A leader who fully embraces our core values and standards while inspiring others is essential.

• Serve as a role model leader, embodying the values and standards of the organization
• Recruit, hire, and train a high‑performing store team
• Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences
• Responsible for the development and growth of the store team
• Ensure the store maintains a visually appealing and engaging environment
• Oversee all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures
• Develop and execute strategies to increase sales, control expenses, and achieve financial targets
• Conduct performance reviews and improvement plans, resolving performance issues promptly according to Build-A-Bear established guidelines
• Provide leadership support to ensure that all team members understand and adhere to the organization’s service standards

• 2 years of store management experience with a proven, successful history in a customer‑centric business, preferably in specialty retail
• High school diploma or GED equivalent
• Basic understanding of POS, payroll, and applicant tracking systems

• 2‑4 years of store management experience, with a proven, successful history in a customer‑centric business, preferably in specialty retail
• Associate’s (or higher) degree in business, management, or a related field
• Proficiency with Store Force, UKG, POS System, Microsoft Outlook

• Motivated to build high‑performing people and teams
• Thrives in creating a fun and interactive experience for employees and guests
• Enjoys meeting and interacting with new people
• Ability to connect with diverse employees to inspire results
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self‑direction
• Unites teams to deliver strong results
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
• Leads with a confident extroverted style that can enliven, engage, and positively impact individuals and groups
• Maintains a positive outlook when encountered by challenging circumstances

• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Ability to work a typical retail schedule including days, evenings, weekends, and holidays
• Lifting > 25 pounds

• Consistent execution of operational standards
• Foster team collaboration, communication, and performance
• Decision‑making, judgment, and execution
• Consistently meet financial objectives
• Inspire the team to deliver exceptional customer service and uphold operational excellence
• Address situational, factual, and interpersonal issues
  
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This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at‑will employment, and Build‑A‑Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.