Operations Manager; In Office Position

Overview

First Link is looking for a dedicated leader to join our team as Operations Manager. The Operations Manager provides operational oversight and day-to-day leadership for key administrative and support teams within First Link's crisis contact center. First Link provides 24/7 crisis and information services to the state of North Dakota and northwestern Minnesota by answering the 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline.

The Operations Manager works in collaboration with the Helpline Manager and various administrative teams to ensure contact center systems, workflows, training, and resource management effectively support high-quality service delivery for all interactions.

This position is in office only and will primarily work Monday-Friday, 8am-5pm. The Operations Manager will be included in First Link's On-Call rotation which includes scheduled on-call shifts throughout the first year of employment.

First Link provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Are you ready for an exciting opportunity? Apply today!

Job Type: Full-time

Wage:
Starting at $27.50 per hour

• Employee Assistance Program
• 100% paid health, dental, and vision insurance (for the employee only)
• Long-term and short-term disability
• Life insurance
• 12 days of paid time off, 8 hours accrued per month during the first calendar year
• 8 paid holidays and 4 floating holidays
• Eligible for retirement savings benefits after 1 year;
  First Link will match contributions up to 3% of employee salary

• Monday-Friday
• 8AM-5PM
  • Final schedule to be determined in collaboration with the Director of Operations.
• Occasional evening or weekend work may be required to support Helpline operations.
• On-Call rotation

• Must be 18 years of age or older
• Ability to read, write, and follow oral or written instructions
• High school diploma/GED required;
  Bachelor's degree in operations, human services, public administration, or other related field preferred
• Demonstrated success in contact center operations, program support, or other related field; prior leadership experience preferred

Work Location:

In person