Operations Manager; In Office Position
Listed on 2026-02-01
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Management
Healthcare Management, Program / Project Manager
Overview
First Link is looking for a dedicated leader to join our team as Operations Manager. The Operations Manager provides operational oversight and day-to-day leadership for key administrative and support teams within First Link's crisis contact center. First Link provides 24/7 crisis and information services to the state of North Dakota and northwestern Minnesota by answering the 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline.
The Operations Manager works in collaboration with the Helpline Manager and various administrative teams to ensure contact center systems, workflows, training, and resource management effectively support high-quality service delivery for all interactions.
This position is in office only and will primarily work Monday-Friday, 8am-5pm. The Operations Manager will be included in First Link's On-Call rotation which includes scheduled on-call shifts throughout the first year of employment.
First Link provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.
Are you ready for an exciting opportunity? Apply today!
Job Type: Full-time
Wage: Starting at $27.50 per hour
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