Part-Time Call Specialist; In Office Position

Overview

First Link is looking for Part-Time Call Specialists. The Call Specialist will provide support to individuals reaching First Link by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all First Link lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines.

A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

Availability and scheduling details are described below.

• Provide support to individuals reaching First Link by phone, text, or online chat.
• Lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources.
• Engage with help-seekers across all First Link lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines.

• Must have some experience in crisis intervention or customer service.
• Strong written and verbal communication skills.

This position will work a minimum of 16 hours per pay period (bi-weekly) and be part of a holiday rotation. Availability until midnight several nights a week is required.

First Link provides extensive training to ensure that you are confident and ready to make a difference in the lives of others every day. The start date to begin training for this position will be February 23rd, 2026. This position will train at full-time hours, and drop to part-time hours when training has been completed.

Salary: $18.00 per hour

• Employee Assistance Program

• 4PM-8PM
• 8PM-12AM
• Evening shift
• Holidays
• Weekend availability

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Must be able to read, write, and follow oral or written instructions
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field