Sun-Thurs Call Specialist; In Office Position

Full-Time Sun-Thurs Call Specialist (In Office Position)

First Link is looking for a Full-Time Call Specialist. The Call Specialist will provide support to individuals reaching First Link by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all First Link lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines.

A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. This position will work 40 hours/week, Sunday-Thursday, and be part of a holiday rotation.

First Link provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Benefits include:

• Employee Assistance Program
• 100% paid health, dental, and vision insurance (for the employee only)
• Long-term and short-term disability
• Life insurance
• 12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

• Sunday-Thursday
• 8AM-4PM or 8AM-4:30PM
• Day shift
• Holidays
• Weekend availability

Required

Education and Experience:

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Must be able to read, write, and follow oral or written instructions
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

We are an equal opportunities employer and welcome applications from all qualified candidates.