Teller Supervisor

Teller Supervisor –
Alerus

1 day ago Be among the first 25 applicants

Alerus is a commercial wealth bank and retirement provider with a core purpose: helping clients achieve their financial goals. We value integrity, collaboration, innovation, and growth, and are proud to be recognized as a Top Workplace.

Passion for Excellence ::
Success is Never Final ::
Do the Right Thing ::
One Alerus

The Teller Supervisor ensures daily operations of the branch teller areas are operating efficiently and effectively. Performs direct supervisory duties for the teller line staff and safe deposit area (where applicable), resolves escalated issues with clients and staff, leads by example as a  Player/Coach , provides leadership and day-to-day oversight and training for the Lead Tellers and Tellers; promotes new or expanded relationships for the company by maintaining exceptional client relations and referring clients to appropriate advisors for new products and service solutions;

completes work with a high level of accuracy; and assured compliance with all applicable company policies and procedures, as well as state and federal regulations. Fully knowledgeable and skilled in teller, vault, safe deposit operations, and may have basic knowledge of opening consumer and business deposit accounts.

• Work with Lead Tellers on scheduling, supervising, training, and developing staff
• Interview, hire, develop and retain staff as well as conduct performance reviews and provide development paths
• Ensure completion of required audits and compliance training for each team member
• Responsible for monitoring, reviewing, and approving weekly time sheets for accuracy
• Work with teller team members to ensure excellent client service is provided to each and every client, including having strong knowledge of Alerus products and services, teller transaction and operations processing

• Has a passion for serving clients and views all actions from the client’s perspective
• Possesses excellent communication skills and enjoys working in both a team setting and independently
• Possesses a high level of curiosity and creativity, including the ability to identify and problem‑solve complex situations, and make decisions based on good judgement
• Possesses a high level of organization and attention to detail
• Possesses a positive attitude and commitment to continued learning
• Professional appearance and attitude
• Ability to maintain strict client confidentiality

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well‑being benefits, including medical, dental, vision, life and long‑term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company‑paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications.

Alerus is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Mid‑Senior level

• Full‑time

• Finance and Sales