Customer Care Specialist

We are seeking Customer Care Service Representatives with excellent customer service skills and a winning attitude.
This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high-energy environment.

At Mazda & Kia of Fargo, we strive to make every customer a customer for life.
Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
Every employee at Mazda & Kia of Fargo is absolutely critical to its success.
Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

• Health, vision, and dental insurance with family and child coverage
• Short and long-term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company match
• Paid time off
• We also offer great “in‑house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.

• Assist customers through all aspects of sales, service and general inquiries via phone and email – ensure 100% customer satisfaction
• Support service staff and management by scheduling customer appointments
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Be friendly, professional, courteous and efficient when working with all customers and employees
  
  Familiarize yourself with department structures & internal procedures for assisting customers efficiently

• Experience with Microsoft Office
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Enthusiastic personality
• Upbeat, positive, "smile" on the phone
• Professional work ethic
• Valid driver's license