Client Service Representative; ER Department, Overnights

Client Service Representative (ER Department, Overnights)

Are you passionate about animals and providing exceptional customer service?

Red River Animal Emergency Hospital & Referral Center, the region’s premier 24/7 emergency and specialty care provider, is seeking a dedicated full-time Overnight Client Service Representative (CSR) to join our emergency department team.

This position is designed as a consistent overnight role
, with the primary schedule anticipated to be four 10-hour shifts per week (approximately 8:00 PM – 6:00 AM), most commonly Monday through Thursday. As a 24/7 emergency facility, some flexibility is required, and schedule adjustments may occur based on hospital needs, including holidays as required.

We are specifically seeking candidates who prefer and are committed to overnight hours. If you have a positive attitude, thrive in a fast-paced environment, and are excited to make a difference in the lives of both pets and their families, we want to hear from you!

Red River Animal Emergency Hospital & Referral Center has been serving the region for going on 20 years, providing top-tier emergency and specialty care to patients from all over. Our expert emergency service team includes full-time veterinarians, board-certified criticalists, licensed veterinary technicians, veterinary assistants, and client service representatives who work collaboratively to deliver exceptional care and customer service. We are committed to being a trusted partner for both our clients and our referring veterinary community.

Our CSR’s act as the Client Advocate, ensuring that each client experience matches the excellent care offered to their patients. This individual will work one-on-one with clients and hospital staff and must be able to develop friendly, professional relationships and maintain a positive attitude throughout all interactions. This position is responsible for facilitating clients’ visits, directing communications with clients during their visit, and acting as a liaison between the client and the medical staff to ensure the visit goes smoothly.

CSR duties include but are not limited to, managing multiple phone lines, customer interaction and support, creating and managing client/patient accounts, maintaining patient medical records both internally and for referring veterinary facilities, explaining hospital policies and workflows to owners, processing and concluding patient invoices, balancing daily cash and credit card transactions, understanding and explaining alternative payment options, and pride management of the work environment.

Impact: Be part of a compassionate team dedicated to improving the lives of pets and their owners.

Professional Growth: Ongoing opportunities for training and career advancement within a dynamic, supportive environment.

Team Environment: Work alongside a team of highly skilled and caring professionals who are passionate about delivering the best care possible.

Competitive Pay & Benefits: Enjoy a comprehensive benefits package, including health insurance, paid time off, and more.

Work-Life Balance: We offer 24/7 care, meaning shifts are designed to support a flexible and balanced schedule. Our current CSR team work 4x10hr days each week, but we’re open to discussing different schedule outlines with qualified candidates!

At Red River Animal Emergency Hospital & Referral Center, we take pride in our work and the relationships we build with both our clients and their pets. Join us and help make a difference in the lives of animals and their families every day!

We are proud to offer a competitive compensation and benefit package.

Client Service Representative: Starting at $18 per hour

Our benefit options include:

• Health Care Benefits (Medical, Dental, & Vision)
• 401k Retirement Plans with Employer Sponsored Plan Fees & Match
• Short & Long Term Disability Plans
• Life Insurance
• Pet Care Discounts
• Paid Time Off
• Employee Assistance Program
• Shift Differentials (Add’l $5 for overnight shifts)… and more!

Most benefits start day one of employment!

Must be 18 years or older to apply.

RRAEH is committed to a diverse work environment in which all…