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Digital Customer Experience Intern
Job in
Fargo, Cass County, North Dakota, 58122, USA
Listed on 2026-02-25
Listing for:
Scheels
Apprenticeship/Internship
position Listed on 2026-02-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support
Job Description & How to Apply Below
Assist in reviewing AI-generated responses for accuracy and teaching the bot how to improve based on real customer interactions.;
Content Creation:
Help draft and update help center articles and automated Answers to ensure up-to-date information.;
Performance Monitoring:
Identify knowledge gaps where the AI struggles and suggest creative solutions to bridge them.;
Live Customer Interaction:
Provide authentic, high-quality support via chat, email, and phone.;
Internal Documentation:
Assist in creating how-to guides for service agents to work more efficiently with AI tools.
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