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Head of Customer Experience & Journey Excellence

Job in Fargo, Cass County, North Dakota, 58126, USA
Listing for: Consolidated Communications
Full Time position
Listed on 2026-01-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
A leading internet service provider is seeking a Director of Customer Experience to lead their Customer First transformation. This role focuses on the end-to-end customer journey and incorporates data-driven strategies for enhancing customer satisfaction. The ideal candidate has over 10 years of experience in customer experience leadership, particularly in the internet service sector, and a strong background in managing customer feedback programs.

Key benefits include competitive salary, medical insurance, and 401(k) matching.
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