Part-time Customer Service Representative

Part-time Customer Service Representative

Apply for the Part-time Customer Service Representative role at Baseline Fitness
.

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answering phone calls in a polite and friendly manner to assist with questions or concerns, taking info calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions, forwarding to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

• Customer Service: communicates and interacts with customers in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

• Employee discounts
• Flexible schedule
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Employee Appreciation Program
• Dollars for Scholars Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Wellness resources
• Advancement opportunities

Enhancing people’s lives with an affordable, high‑quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. Planet Fitness is one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, with more than 2,000 locations nationwide.