Customer Service Representative

Customer Service Representative, Sanford Health

Facility:
Amber Valley

Location:

Fargo, ND

Shift: 8 Hours - Day Shifts

Job Schedule:

Full time

Weekly

Hours:

40

Salary Range: $16.00 - $25.50 per hour

The Representative will provide effective and efficient handling of phone calls from or to Sanford Health members, providers, and colleagues ensuring a positive experience. Quickly assess case complexity and provide resolution or escalation. Provide positive customer experiences, respond to inquiries via inbound and outbound telephone calls and written correspondence.

• Handle inbound and outbound calls with members, providers, and colleagues.
• Assess call complexity, provide resolution or facilitate escalation.
• Document interactions accurately for tracking and analysis.
• Promote self‑service usage and provide end‑user support for system issues.
• Identify opportunities to improve knowledge management content.
• Ensure compliance with corporate data administration rules, data security standards, and Sanford Health policies.
• Follow customer service policies, processes and guidelines.
• Deliver high quality customer service consistently in a professional manner.
• Handle multiple customer requests in a timely manner and maintain attention to detail.

• High school diploma or equivalent preferred; bachelor’s degree preferred.
• Minimum of one year experience in providing customer service.
• General computer skills including MS Office, Outlook/Exchange.
• Problem solving skills and proficiency in general organizational skills.
• Strong communication, interpersonal, listening skills.
• Positive attitude, ability to learn quickly and adapt to change.

Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees, including health, dental, vision and life insurance, 401(k) retirement plan, work/life balance benefits and generous time off. For more information visit

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you have a disability and would like to request an accommodation for your online application, call 1‑877‑673‑0854 or email talent.

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.

Req Number: R‑0244094