Service Advisor
Listed on 2025-12-31
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager
Join to apply for the Service Advisor role at Wallwork Truck Centers
1 day ago Be among the first 25 applicants
Join to apply for the Service Advisor role at Wallwork Truck Centers
Get AI-powered advice on this job and more exclusive features.
Wallwork Truck Centers provided pay rangeThis range is provided by Wallwork Truck Centers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$65,000.00/yr - $/yr
Valley Imports is looking for a Service Advisor with great customer service skills to join our team! The Mercedes Benz-Porsche Service Advisor serves as the primary point of contact for high-net-worth clients, ensuring an exceptional, personalized, and seamless service experience. This role requires a strong background in luxury service standards, a proactive approach to client needs, and the ability to build long-term, trust-based relationships.
The ideal candidate is polished, detail-oriented, and thrives in a fast-paced, customer-focused environment!
Valley Imports strives to be an automotive leader in our community, addressing our customers' needs with the utmost respect, care, and attention to detail. Customer experience scores have ranked us high in the nation one year after the next. Join our service team that will value your skills - apply now!
Hours are between Monday-Saturday, 7am-6pm, 45 hours a week, with potential to earn between $65k-$100k+.
QUALIFICATIONS (minimum Requirements)
Education and/or years' experience required:
- High School Diploma or G.E.D.
- One to two years' service advisor experience.
- Two plus years in a luxury client-facing role (e.g., hospitality, retail, automotive, concierge).
- Valid driver's license and acceptable driving record.
Skills And Abilities
- Ability to work with limited supervision.
- Must be able to manage in a fast-paced work environment.
- Must have great customer service, interpersonal, and communication skills.
- Deep understanding of luxury service etiquette and standards.
- Strong attention to detail and problem-solving skills.
- Tech-savvy with proficiency in DMS systems and scheduling tools.
- No supervisory responsibilities required with this position.
Client Experience Management
- Greet clients with a warm, professional demeanor and provide white-glove service throughout their visit or interaction.
- Understand and anticipate client preferences, needs, and expectations.
- Provide personalized service, including coordinating bespoke experiences or product customization.
- Serve as the liaison between the client and internal departments (e.g., service, sales, logistics).
- Interface with customers and service technicians to identify and sell vehicle repairs and maintenance.
- Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information.
- Schedule appointments, manage timelines, and ensure accurate follow-through on all client service requests.
- Oversee luxury service touchpoints, such as valet, refreshments, and ambiance.
- Handle concerns or complaints with discretion, urgency, and professionalism.
- Ensure all client issues are resolved promptly and documented appropriately.
- Conduct follow-up to ensure client satisfaction and retention.
- Recommend premium services, upgrades, or exclusive offerings that align with client interests.
- Assist in generating revenue through effective communication and upselling strategies.
- Maintain accurate client records and preferences in DMS systems.
- Track client history, feedback, and loyalty activities.
- Adhere to work schedule and maintain regular attendance.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).