Customer Care Representative

Customer Care Representative – Bravera

Bravera Bank is hiring a full‑time Customer Care Representative in Bismarck, ND or Fargo, ND. As an employee‑ and director‑owned company, we are committed to helping our employees forge a new path in their careers. We thrive on continuous improvement to enhance the customer experience and keep our organization moving forward.

We’re looking for friendly and enthusiastic individuals who will serve our customers and community. A successful Representative will assist customers over the phone in a friendly, professional manner, build strong relationships, and help them achieve their financial goals through referrals to other departments within Bravera.

• Multitask while providing exceptional service to customers over the phone or chat.
• Have a complete understanding of the products and services offered by Bravera’s Retail, Consumer Lending, and Digital departments.
• Act as an ambassador for Bravera by promoting our products and services.

• Answer incoming calls and assist customers with accurate transaction processing while delivering quality customer service.
• Respond to online chat requests from customers.
• Multitask across multiple computer systems, maintaining an advisor‑based mindset and customer focus.
• Open and maintain deposit accounts, internet banking, debit/ATM cards, wire transfers, address change requests, and IRA accounts.
• Collaborate with other departments as needed to resolve customer issues.
• Cross‑sell all bank products and services.
• Follow current banking policies, procedures, and regulations.
• Represent the organization in the community through participation in civic and community events, activities, committees, and organizations.
• Maintain confidentiality and professionalism regarding all employee and customer information.
• Contribute to overall organizational success by leveraging opportunities related to all entities of Bravera Holdings Corp.
• Adhere to all banking rules and regulations, including the Bank Secrecy Act, and proactively prevent illegal activities by reporting suspicious activity to the BSA Officer.

• High school diploma or equivalent; 1–2 years of post‑secondary education preferred.
• 1–3 years of banking or customer service experience.
• Bilingual in English and Spanish preferred.

Bismarck, ND or Fargo, ND

Monday through Friday, 9:00 AM – 6:00 PM

We offer a competitive salary and incentive compensation opportunities, a retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time, and stock opportunities. As a learning organization, we invest in the growth and development of our team members with training and tuition reimbursement programs.

• Give and earn trust—support and empower one another to earn trust through accountable performance.
• Learn, teach, and mentor—invest in growth and development.
• Collaborate and innovate—drive continuous improvement to enhance our experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discriminate against employees or applicants who discuss pay information, except as permitted by law (41 CFR 60‑1.35(c)).