Platform Coordinator

Benefits Platform Coordinator – North Risk Partners

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WHY NORTH RISK PARTNERS
Are you interested in doing work that matters everyday with an organization intentional about building and living out a values‑driven team culture? North Risk Partners is a fast‑growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.

Job Type: Full‑time

Description

Why North Risk Partners
At North Risk Partners, our #oneTEAM lives out #one MISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day‑to‑day, constant learning, and the tools and resources to learn and grow at work and in life.

Job Summary
The Benefits Platform Coordinator supports North Risk Partners’ internal Employee Benefits team by coordinating and assisting with client‑facing technology solutions. This role plays a key part in supporting processes to maintain client portals for both new and existing clients. Key responsibilities include supporting the setup and maintenance of client portals, assisting with renewals and open enrollment, and collaborating with internal team members to ensure accuracy and timely resolution of issues.

Essential Responsibilities

• Support North Risk’s ENET team and internal Employee Benefits team for existing and future client benefit platform enrollments, including but not limited to:
  • Building benefit portals for new clients
  • Updating and maintaining forms for compliance and consistency
  • Updating and maintaining plan rates for various carriers
  • Initiating and updating client information based on renewal data
  • Processing updates and client change requests
  • Initiating and updating data integration feeds to carrier and vendor partners
• Maintain regular communication with platform contacts and Account Managers to ensure data accuracy
• Assist with training internal Employee Benefits team on platform basics for backup and assistance in client changes, or building client portals as needed
• Work with new clients on utilization of platforms and programs
• Perform miscellaneous projects and complete various tasks as requested by management

Requirements

Qualifications (Knowledge, Skills, & Abilities)

• A combination of education and experience generally attained through a high school degree, bachelor’s degree, and work experience in insurance or another service industry
• Working knowledge of standard technology, including core Microsoft Office products:
  Outlook, Excel, Word, PowerPoint required
• Demonstrated strong analytical and problem‑solving skills, with the ability to interpret complex data and communicate it to the end user effectively
• Ability to work independently and on a team both in‑person and virtually
• Ability to obtain & maintain a life and health insurance license within 6 months of hire

Behavior Expectations

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

Physical Requirements

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in English
• Sit at a desk for extended periods and spend long hours at a computer
• Move around office/building/facilities repeatedly throughout the…