Operations Manager

Founded in 2003, GiGi’s Playhouse Inc.’s mission is to increase positive awareness of Down syndrome through national campaigns, educational programs, and by empowering individuals with Down syndrome, their families and the community. All Programs are free and are therapeutic in nature. Each program is designed to work on specific skill development, including speech and language, socialization and fine and gross motor skills.

GiGi’s Playhouse currently has over 60 locations across North America and growing by several locations annually.

Full-time, on-site role with benefits. $55,000-$60,000 annually depending on experience.

As representatives of GiGi’s Playhouse, it is essential all employees display a pleasant and professional personal presence, most importantly an exceptional disposition to interact directly with individuals with Down syndrome and their families. The Operations Manager is a goal‑oriented, conscientious individual who uses sound judgment and effective analytical skills to manage all administrative and operational aspects of the local playhouse including:
Overall office management, donation processing and data management, execution of marketing communications, and supporting a smoothly running facility. All staff members are the face of GiGi’s Playhouse and play an essential role representing GiGi’s to families, volunteers, donors, and community members. To be successful, the Operations Manager will gain guidance from, and collaborate with the host of subject matter experts from the GiGi’s National Office in the areas of Operations, Volunteer Management, Marketing and Events.

Executive Director

Administrative / Office Management

Responsible for the overall facility and smooth operation of the Playhouse

• Maintain the physical appearance of the Playhouse; ensure a welcoming, clean, and safe environment for families and donors.
• Manage basic office organization, including ordering inventory, office and program supplies
• Maintain computer, copier, security and all electronic equipment, scheduling repairs as necessary
• Manage direct interactions with visitors and front of house activities
• Answer phones, respond promptly and professionally to all phone, e‑mail and web inquiries
• Greet and connect with all visitors to the Playhouse, including families, volunteers and donors
• Schedule appointments with visitors to the Playhouse.
• Collect and sort mail

Assist Program Leaders and Volunteers with administrative needs as requested

Ability to work collaboratively and professionally with national office staff, board members, committee members, volunteers, families, and donors.

Donation Processing and Data Management

• Track all incoming monies (receipts, secure collection deposits, etc.) per required processes, in collaboration with centralized bookkeeper and Treasurer
• Process donations and registrations for all events
• Data management:
  Enter and manage all family, program, and volunteer data into Salesforce, including timely reporting, editing, data cleanup, and maintenance
• Set up all program enrollment, tutor/student matching and ensure all program outcomes are properly documented, in collaboration with program leads
• Manage program RSVPs
• Support Program and Volunteer Manager in communication and follow‑up with volunteers to help ensure all events, programs, and activities are fully supported for the needs of the Playhouse
• Assist with recruitment of new volunteers to ensure the Playhouse is continually supported for all events and other Playhouse needs.
• Conduct all background checks, obtain and record all forms and documentation and assign and monitor completion of volunteer training

Marketing and Communications Execution

• Maintain online Playhouse calendar of programs and events
• Create promotional flyers and graphics for local Playhouse events using Canva
• Execute e‑newsletters by collecting content and direction from other staff and volunteers, and inserting and formatting into the newsletter tool, send to the appropriate lists
• Continually update local website pages to ensure they reflect current happenings
• Support social media execution and engagement
• Send…