Director of Operations

Overview

Closing date:
Friday 6th February 2026. The YOU Trust (YOU) is a registered charity celebrating its 40th birthday in 2025. Over those years, YOU has expanded to become a major regional charity in the South of England. By working alongside individuals in our communities, ensuring that every step we take is guided by the voices and lived experiences of those we support, we have developed and delivered innovative high-quality services that empower adults and children to live safe, healthy, independent lives.

Additionally we own and operate My Learning Cloud, an online learning platform.

Location: Fareham, Hampshire

Salary: £66,307pa

Contract: Permanent, Full Time

Closing date: Friday 6th February 2026

YOU is a unique not-for-profit provider with a diverse portfolio operating in the south of England. The Trust delivers in 5 key areas which are; providing advice and information services, health and wellbeing initiatives, domestic abuse services, care and support, and training and education. We support people with learning disabilities, provide counselling and support to those affected by domestic violence, and we support young people.

This post will be at the forefront of our ambition to continue to do this for many years to come as we take on new challenges and expand.

We are highly regarded for the work we do and successfully deliver our distinct support models to very high standards across all our services. Our two Director of Operations roles lead this activity and are critical to continuing to deliver safe, high-quality, effective services.

Our two Director of Operations, whilst having distinct accountabilities, work closely together and collaboratively so that our service impact across six counties is resilient, compliant, and safe.

First and foremost, you will be an experienced and successful Operational Service leader with a strong track record in leading the services that YOU deliver. Specifically, to complement our existing Director of Operations, we are seeking an individual who has supported victims of domestic abuse, community safety and Violence Against Women and Girls, and with experience of a range of health and social care service leadership.

Equally you will be passionate about fairness, delivering high-quality, and making a real difference to people.

You will ensure that our operations run smoothly, sustainably and in line with regulatory standards, enabling us to improve outcomes for the people we support.

• Strategic leadership of operations and service delivery across a wide portfolio of services
• Oversight of health and social care regulation, compliance, quality, and safeguarding
• Managing and developing operational teams
• Leading organisational planning, performance, and risk management
• Budget oversight and resource planning
• Driving continuous improvement and innovation
• Building partnerships with commissioners, local authorities, NHS bodies, and community organisations
• Supporting business development by being the subject matter expert in potential tendering opportunities and new business development
• Report writing to provide accurate and detailed information to Senior Personnel and Trustees
• Developing and implementing Voice, Engagement and Co-production

We are deeply committed to working alongside individuals in our communities and experiencing our services, ensuring that every step we take is guided by the voices and lived experiences of those we support. Listening and learning from feedback is central to our continuous service improvement. Our Directors of Operations lead this work and actively promote co-production.

The YOU Trust has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.

If you choose to begin a career with our organisation, you are guaranteed:

• Competitive rates of pay and paid travel time.
• Enhanced annual leave entitlements, sick pay allowances and pension scheme contributions.
• Excellent and professionally certified training.
• Real opportunities to develop in your profession.
• Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.
• Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, and of course a nice cup of tea or coffee throughout your day!
• A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
• The chance to work with a dynamic Leadership Team and amazing people.

If this sounds like your ideal role, we are keen to hear from you as soon as possible, so dont delay, Apply today!

The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check.

Where a role involves engaging in regulated…