Credit Controller

Position: Credit Controller (Permanent)
We’re looking for a commercially sharp, resilient problem-solver to take full ownership of customer retentions, credit control and debt recovery within a growing UK business. This is not just a finance role — and it’s not just a sales role. It’s a pivotal, high-impact position sitting at the heart of the business.

Credit Controller Responsibilities

Leading structured retention conversations to reduce churn and protect recurring revenue

Managing failed Direct Debits, overdue accounts and payment plans

Handling financial offboarding, early termination fees and director guarantees

Owning debt recovery processes, including escalation to external agencies

Tracking KPIs including save rate, aged debt and cash recovery

Working cross-functionally with Sales, Billing, Support and Leadership

Why This Role Is Different

Direct impact on revenue and business stability

High earning potential (OTE £50k)

Hybrid working

Huge scope to influence processes and customer journey improvements

A unique blend of negotiation, commercial awareness and financial control

What We’re Looking For

3+ years’ experience in B2B retention, credit control, debt recovery or similar

Confident handling difficult conversations and contractual discussions

Tenacious, resilient and commercially astute

Strong numerical accuracy and CRM/system confidence

Process-driven, compliant and detail-focused

This role suits someone who enjoys problem-solving, thrives on targets, and isn’t afraid to have firm but professional conversations to protect the business.

If you want a role where you genuinely own the outcome, drive results and build highly transferable commercial skills — this is it