Service Transition Manager

Position: Service Transition Manager (Contract)
NATS are currently seeking a Service Transition Manager to join their Service Delivery team on a contract basis. The role can be based in either Swanwick or Prestwick and will report to the Release & Transition Lead.

Key Responsibilities:

Provide a single point of accountability for managing the Transition of new or modified ATM Systems and Services into Service Delivery (SD) for Projects and non-project change activities.
Act as an Intelligent Customer to ensure the Transition Solution delivered by Projects supports Service Delivery, ATC stakeholders (both civilian and military), and the wider business.
Manage Transition Risks on behalf of Service Delivery, ATC, and Military stakeholders throughout each Transition phase.
Advise and support Unit and Project Acceptance activities as part of the Intelligent Customer function.
Ensure that Service Delivery Transition Requirements are included in the Transition Design, Project Scope, and validated prior to Transition.
Plan and manage Transition activities, including resource planning, stakeholder management, and ensuring minimal disruption during the Transition.
Deliver Transition and Service Delivery Support Work Packages (WPs) to quality, cost, and time constraints.
Ensure compliance with relevant processes and procedures during Transition activities.

Job Requirements:

Experience in Change & Transformation within the defence and security sector, or a similar safety-critical environment.
A minimum of an HNC (or equivalent qualification) in an Engineering or Information Technology discipline.
Demonstrable experience in a relevant field such as Military, Rail, or other Safety Critical environments.
Ability to contribute within a cross-functional team within a Matrix Organisation.
Capability to manage communications with technical experts within Service Delivery and ATC/Military organisations.
Knowledge of ATC and Military Operations, Service Management Operations, and relevant technical processes and standards.
Effective communication skills, both written and oral, with the ability to understand and review reports and write formal documentation.
Strong interpersonal communication and management skills