Admissions & Guidance Officer

Admissions & Guidance Officer at South Hampshire College Group

We currently have an exciting opportunity for a passionate, dedicated and skilled Admissions and Guidance Officer. The information below provides more detail about the role.

• 6 weeks leave per year, plus bank holidays (pro rata)
• Regular training and development

• To administer the processing of all student applications for 16-19, 19 plus and Higher Education courses ensuring that data is effectively inputted, checked and maintained securely and that service standards are met in line with the College’s Admissions and Recruitment Policy
• Deliver excellent customer service at all times, being the first point of contact for applicant enquiries, providing essential information and supporting students in making appropriate choices.
• Have a good understanding of adult funding streams
• Have a good understanding of the application process for 16-18, Higher Education and adult audiences, being able to provide relevant information about the application process and guidance on areas such as travel, finances, and course information.
• Answer enquiries about college courses via a variety of means ensuring enquirers receive a comprehensive, accurate and timely response in line with college processes
• Support with coordinating the College interviews; collating schedules, processing student letters and interview information, liaising with curriculum, dealing with enquiries, preparing keep warm campaigns and follow up communications
• Play a key role in the College’s Internal Progression procedure, ensuring students are supported in processing their college applications, provided with timely information
• Work with curriculum teams to update knowledge of the provision on offer and how it links with career progression, students’ intended destination and the local employment market

• Experience of successfully working in a school/college environment
• Experience of delivering excellent customer service
• Experience of data inputting and administrative delivery in a fast‑paced environment
• Evidence of well‑developed administration skills and a high level of IT literacy

• 5 GCSEs or equivalent including Maths and English at Grade C or above (IT is desirable)
• Level 3/4 Qualification in a relevant field (e.g. Business Admin is desirable)
• Level 4 Qualification in Advice and Guidance

• Ability to work with accuracy and attention to detail
• Ability to work under pressure and to tight deadlines
• Driving licence and/or access to transportation – May require cross‑campus working

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Education
• Industries:
  Education

The South Hampshire College Group (SHCG) is a dynamic, purpose‑driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond.

We pride ourselves on living our values – Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.