Customer Service Advisor

Overview

Job title: Customer Service Advisor

Location: Portsdown West, Fareham, PO17 6AD

Salary: £12.60 per hour (Living Wage Employer)

Hours: 35 hours per week, Monday to Friday, between 7am - 7pm

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you re looking for a stepping stone into a career in technology, this could be your next move.