Service Administrator

Join our Team as a Service Administrator!

Location:

Whiteley, Fareham Salary: £27,750 Per Annum

Hours:

Monday to Friday, 08:00-17:00

About the role:

The Service Administrator is responsible for ensuring that all company returns and repairs are processed accurately and efficiently, while delivering a high level of service to customers and internal teams. This includes handling customer and supplier return/repair requests and checking all details for accuracy, including quantity, description, part/model, reason type, price and condition.

• Experience in shipping and packaging.
• Strong computer literacy, including MS Office packages.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Experience in a telephone‑based customer service environment.
• Proven ability to manage a varied workload and meet priorities.
• Professional and confident telephone manner.
• Strong administrative experience.
• Adaptability and initiative.
• Positive “can‑do” attitude.
• Ability to work to strict deadlines and prioritise effectively.
• Self‑motivated and proactive approach.
• Strong team player who contributes to overall team success.

• Manage returns and repairs, including creation of returns, testing and validation for Mobile, IT and Telephony devices and accessories.
• Validate all returns.
• Process Goods In.
• Manage customer and supplier quotes.
• Dispatch goods as required.
• Conduct testing and data wiping.
• Produce inspection and fault reports.
• Create customer invoices.
• Carry out device programming based on customer requirements.
• Ensure all materials and goods are stored correctly to minimise damage or deterioration.
• Take responsibility for all returns and repairs processing.
• Ensure all information is accurately tracked and updated on the company system.
• Comply with company policies, processes and procedures.
• Support, coordinate and maintain strong relationships with internal teams.
• Undertake any other duties as required by the line manager, commensurate with the role.

• Holidays
  : 25 days + bank holidays and buy/sell options
• Other Leave
  :
  Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme
  :
  Lease a brand-new electric car
• Lifestyle
  : 9% combined pension contribution and 4x salary life assurance
• Rewards
  :
  Quarterly and annual employee awards, discounts on tech
• Socials
  :
  All-expenses-paid company events
• Development
  :
  In-House Training Academy
• Wellbeing
  : 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.