Laboratory Support Technician

Overview

Purpose of Position: Provides efficient, professional coordination of Laboratory information and specimen processing. Provides support to the technical staff.

• Must be courteous to patients, visitors, physicians, volunteers, and other employees of the organization.
• Ensures the satisfaction of all users of the department's services, both internal and external. This includes developing monitoring programs and continually seeking ways to improve user (i.e. customer) satisfaction.
• Performs data processing functions to include; non-patient admissions, order entry, cancellation, result entry and retrieval and log review.
• Operates computer system in all assigned functions including maintenance, troubleshooting and implementation of backup systems.
• Answers the phone, relays messages, provides prompt and accurate information to requesting parties concerning testing procedures and results.
• Communicates all relevant information to technical staff regarding specimens including adequacy, test add-on and cancellations and test priority.
• Delivers or mail reports and picks-up requisitions and specimens within the hospital.
• Verifies incoming specimens with courier, checks specimens for acceptability and special handling needs and distributes to sections.
• Prepares specimens for shipment to intra-system sites, reference labs and other institutions; compiles necessary support documentation, makes necessary arrangements for transportation.
• Coordinates reporting and filing reference lab reports.
• Checks inventory, orders stock-items and stores upon arrival.
• Maintains confidentiality of information deemed confidential.
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests and serves effectively as part of the Laboratory team in performing professional service to patients.
• Maintains workbenches, testing areas and other work areas in clean, sanitary and free of clutter condition for the safety of patients, guests and staff.
• Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
• Collects data for QA and other projects.
• Responsible for pre-analytic specimen processing, i.e. aliquoting, labeling, numbering, operation centrifuge, creating work cards, prioritizing specimens.
• Inoculates and processes culture specimens and prepares for transportation.
• Obtains appropriate blood specimens from patients of all ages as assigned.
• Performs glassware cleaning duties and general cleaning (not performed by Environmental Services) as assigned.
• Performs other work related duties and activities as assigned or requested.
• Must wear facility provided identification badge.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, write, understand and follow written instruction;
• Typing at least 30 wpm;
• Completion of Medical Terminology I or successfully pass FH’s Medical Terminology test with a score of 80% or better and one year work experience as a Clinical Associate, Unit clerk, Diagnostic Tech, PST, FH Lab assistant, PSA, PCT, HUC, CNA, Medical secretary and other positions that require Lab test ordering or phlebotomy.
• Data systems knowledge and demonstration of effective interpersonal communication skills.

48PP (24 hrs. per week), Rot. Days/Eves, 11a-7p, may also cover 3p-11p, Rot. Weekends and Holidays

Falmouth Hospital Association

Primary

Location:

Massachusetts-Falmouth

Department: FHA-Specimen Procurement

Annual/Hourly:
Hourly

Hiring Pay Range: 18.51 - 36.18