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Customer Service Rep

Reservation Center Lead - Customer Service & Training

Job in Falmouth, Barnstable County, Massachusetts, 02540, USA
Listing for: The Steamship Authority
Apprenticeship/Internship position
Listed on 2026-03-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 65000 - 81000 USD Yearly USD 65000.00 81000.00 YEAR
Job Description & How to Apply Below
A regional transportation authority in Falmouth, MA, seeks a Reservation Supervisor to manage the call center operations and support the team in delivering excellent customer service. The role involves training clerks, processing records, and handling customer concerns, requiring strong leadership and organizational skills. The ideal candidate will have a high school diploma, supervisory experience, and proficiency in Microsoft Office. The position offers a pay range of $65,000 to $81,000.
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