Retail Supervisor

Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of items out of local landfills each year and offer a great reuse buying option to people in our community at affordable prices. Our store revenues fund our nonprofit mission to invest in people who need support to achieve their work and life goals.

Goodwill NNE’s programs include workforce training programs, 22 group homes that support adults with disabilities, community supports for adults with disabilities, Ameri Corps programs, and business‑cleaning services. We also operate two brain injury clinics to help people recover after a brain injury. When you come to work at Goodwill, you help make these programs possible!

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self‑motivated, positive team player with high integrity and eager to serve our customers.

• Help customers locate merchandise, answer questions, etc.
• Relieve sales associates at peak times.
• Listen to customer complaints, examine returned merchandise, and resolve problems.
• Stock shelves, counters, bins, and racks with the merchandise.
• Process customer sales using a cash register and other equipment.
• Receive donations, provide donation receipts, and assist donors.
• Close registers: totals/summarize funds received, endorse checks, prepare bank deposit slip.
• Deposit funds at a bank.
• Assist performance management and hiring process (documentation, interviewing, reviews, etc.)
• Assist Store Managers with general store management/operations.
• Open/close store; secure all store premises, including building, where applicable.
• Maintain store premises.
• Supervise personnel and oversee the training and safety of teammates in the absence of Managers.
• Ensure best‑in‑class customer and employee experience.

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience.
• Mathematical and literacy skills to support job duties.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Computer literacy to help with job duties.
• High school diploma, GED, HiSET, or equivalent.
• A criminal background check that meets agency standards.
• Valid Driver’s License with a safe driving record and insurance meeting agency standards.

• Associate’s Degree.
• Computer experience, including reporting and Excel experience.
• CPR and First Aid Certification.
• Multi‑lingual including ASL.

• Medical, Dental, and Vision insurance offered.
• 403(b) retirement plan with Employer Match.
• Employer‑Paid Short & Long Term Disability.
• Employer‑paid Life Insurance.
• Generous Paid Time Off Plan.
• Paid Holidays.
• 30% Employee discount at Goodwill stores in ME, NH & VT.
• Exceptional career growth opportunities.
• Discount on personal cell phone plans.
• Local community discounts.
• Caring coworkers/team that supports you!

Mid‑Senior level

Full‑time

Sales and Business Development

Individual and Family Services

Falmouth, ME - $17.00‑18.50/hr