Service Manager

Why You Will Love Working Here:

• Promotion opportunities – we promote from within
• Medical & dental insurance
• Life insurance
• 401k plan with company match
• Flexible spending account
• Paid time off
• Uniform & boot program
• Paid training
• Factory training
• Modern, clean, bright & well heated shop

• Oversees Service Department and provides leadership and direction to achieve company objectives
• Manage growth strategies that are in line with company goals and objectives
• Participate in the preparation and administration of the annual operating budget
• Promotes harmony and teamwork within and across all departments
• Participate in the preparation of marketing plans to attract new and repeat business.
• Adheres to all applicable federal, state, and local regulations impacting operations.
• Oversee recruitment, hiring, termination, training, and yearly performance evaluations for all service personnel
• Develop efficient service team including service advisors, shop and mobile service technicians
• Ensure quality control to meet customer satisfaction and comply with OEM and industry standards.
• Understand and promote safety, environmental and company policies
• Promote and uphold a high standard of professionalism within the workplace.
• Plan, monitor, and evaluate productivity and financial goals on a daily, weekly, and monthly basis, and make adjustments as necessary.
• Engage in company provided training and education to stay updated on operational, technical, and strategic needs for excellent customer service
• Assist service advisors and parts personnel with job scheduling, preparing quotes, and handling customer interactions.

• A minimum of five years of relevant dealership management experience in the areas of heavy-duty truck, bus, and/or transport refrigeration service
• Understanding of fundamental business systems, financial principles, and practices
• Facilitate relationships with customers, manufacturers, vendors, and suppliers
• Proficient with computer operation/usage
• Demonstrates exceptional skills in problem-solving, administration, and management
• Strong verbal and written communication skills
• Normal shift hours:
  Monday to Friday, 7:30 AM to 5:00 PM, with occasional after hours phone support as needed

Questions? Call/text Frank at  or

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.

If you feel you have been harassed or retaliated against, based on any of these status, or would like to request a reasonable accommodation, please contact Mary Berger, Director of Civil Rights & Labor Relations at  or by email  , or by mail to DATTCO, Inc. 583 South Street New Britain, CT 06051.